Contact Us
Got a question about UK online casinos, our reviews or anything else? We'd love to hear from you.
How to Reach Us
The Straptastic team is based in the United Kingdom and dedicated to providing accurate, impartial information about licensed UK online casinos. Whether you have a question about a specific casino review, wish to suggest a correction, have a business enquiry or need guidance on responsible gambling resources, we aim to respond to all enquiries within 48 business hours.
General Enquiries
For general questions about our content, casino reviews, bonus comparisons, payment method guides or any other topic covered on straptastic.co.uk, please email:
Editorial & Corrections
We take accuracy seriously. If you spot an error in our reviews, RTP data, bonus terms or any factual content, please let us know immediately so we can investigate and correct it:
Business & Partnership Enquiries
For business collaborations, advertising, affiliate partnerships or media requests:
Responsible Gambling Support
Straptastic is an information portal — we are not a casino operator and cannot process bets, deposits, withdrawals or account changes. If you need help with a gambling-related issue, please contact the appropriate organisation directly:
- Your casino's support team: For account, bonus, payment or technical issues, contact the customer support team at the casino where you hold an account
- UK Gambling Commission (UKGC): If you have a complaint about a licensed operator that cannot be resolved directly, you may escalate to the UKGC — gamblingcommission.gov.uk
- GamStop self-exclusion: To exclude yourself from all UK-licensed gambling sites — gamstop.co.uk
- BeGambleAware: Free, confidential advice and support — begambleaware.org
- GamCare: Free counselling and support — gamcare.org.uk
- National Gambling Helpline: 0808 8020 133 (free, 24/7)
UKGC Complaint Escalation Path
If you have a dispute with a UKGC-licensed casino, the recommended process is:
- Step 1: Contact the casino's customer support team directly and raise a formal complaint
- Step 2: If unresolved after 8 weeks (or if the casino issues a deadlock letter), contact the casino's designated Alternative Dispute Resolution (ADR) provider — this will be listed on their website
- Step 3: If still unresolved, you may report the matter to the UK Gambling Commission
Postal Address
Straptastic
27 Old Gloucester Street
London WC1N 3AX
United Kingdom
Important: Straptastic is an independent information and comparison portal. We do not operate any gambling services, hold player funds, process transactions or manage casino accounts. All gambling services referenced on this site are operated by third-party companies holding valid UK Gambling Commission licences.